Frequently Asked Questions
What makes Velore Apparel different?
Velore Apparel is built around premium craftsmanship, timeless streetwear, and exceptional quality. We carefully source high-quality materials and premium-grade leather from trusted international suppliers to create pieces that are made to last. Every product is designed with attention to detail, comfort, and style.
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Do you ship worldwide?
Yes! We proudly offer worldwide shipping.
- Pakistan: 5–7 business days
- International: 10–15 working days
Delivery times may vary slightly during holidays, customs clearance, or unforeseen shipping delays.
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How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with your tracking information so you can follow your package every step of the way.
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What is your return policy?
If you’re not completely satisfied with your purchase, you can request a refund within 5 days of receiving your order.
To begin a return, please contact our customer support within this period. Items must be unused, in their original condition, and returned with all original packaging.
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Can I exchange my order for a different size?
Yes. We offer size exchanges within 10 days of receiving your order.
The product must be unused and returned in its original condition.
Please note: Customers are responsible for the shipping cost of sending the item back to us for an exchange.
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Who pays for return shipping?
Customers are responsible for all return and exchange shipping costs unless the item received is incorrect or defective.
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Do you offer custom products?
Absolutely.
We offer custom apparel for individuals, businesses, teams, brands, and events.
You can customize:
- Your own logo
- Your own design
- Personal photographs
- Names or text
- Company branding
- Event merchandise
- Completely custom products made to your requirements
If the product you want isn’t available on our website, simply contact us with your idea—we’ll work with you to create it.
Minimum order quantity for custom products: 10 pieces.
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Are your products authentic?
Yes. Every Velore Apparel product is designed and produced exclusively for our brand using carefully selected premium materials. We never sell counterfeit or imitation products.
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How do I contact customer support?
Our support team is always happy to help with orders, sizing, custom requests, or any questions you may have.
You can contact us through:
- Contact form on our website
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What payment methods do you accept?
We accept secure payment methods available at checkout. Available payment options may vary depending on your country.
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Can I cancel my order?
Orders can only be cancelled before they enter production or shipping. If your order has already been dispatched, you’ll need to follow our return policy after receiving it.
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Will I have to pay customs or import duties?
International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.
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Do you restock sold-out products?
Popular products may be restocked, while some limited-edition collections may not return. Follow Velore Apparel on social media or subscribe to our newsletter for restock announcements.
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How do I choose the right size?
Each product includes a detailed size guide to help you find your perfect fit. If you’re unsure, feel free to contact us before placing your order.